So stranded for my cash

Ubank debited R1.700,00 on the account I settled in June. I called the call bank about my concern. The lady checked and confirmed that the loan was settled. She gave a ref # and said the query was forwarded to the loans department. Later that day she called and asked for my bank statement. I supp**** the bank statement via email and fax. <br> <br> On the 31th July I called to follow up, I gave the ref #. The guy I spoke to told me he will make a follow up to the loans department and call me in an hour, he didn't. I called again on the 4th, 6th August and I was told that they are making a follow ups. On the 7th July I went to the branch and I was told that the money was paid on the account I no longer have with the bank on the 31th July. The lady told me she'll start the process of my refund afresh. I had to supply another bank statement and I was told it will take 48 hours. <br> <br> On the 11th August I went to the branch again and I was told they have processed it and I have to wait for 24 hour. To my surprise there was still nothing. I called on the 12th August, again I was told they had to start the process again and I have to wait for another 48 hours. I am SO FRUSTRATED.