BV
Barbara V
1 reviews | Active since Aug 2012
11 Dec 2019, 11:21
PATHETIC SERVICE
AFTER NUMEROUS EMAILS TO THE CEO, EMMANUEL KUNENE, BRIGHTON, THE CFO THE AUDITOR NOBODY TAKES THE TIME IN SOLVING THIS PROBLEM. I HAD A PROBLEM WITH DEBIT ORDER WHICH FAIR ENOUGH THAT WAS SORTED BUT IT WAS TOLD THAT AN AUTOMATIC UPDATE WILL BE SENT TO THE BERAU WHEN PAYMENT GOES THROUGH ITS NOW BEEN 3 WEEKS AND STILL NOTHING WAS UPDATED ON COMPUSCAN IN THE MEANTIME THIS IS A BAD REFLECTION ON MY CREDIT SCORE / PROFILE. EMAILING THE CFO OR CEO DOESNT HELP EMAILED AGAIN STILL NO RESPONSE OR ACTION AND IF THEY DO SPEAK TO YOU THEY SPEAK TO YOU AS IF YOUR AN IDIOT. AUTOMATIC UPDATE TO ME MEANS THE ITC GETS AUTOMATICALLY UPDATED NOT 3 WEEKS
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Ubank's replyOfficial
12 Dec 2019, 19:07Dear Barbara, Thank you for contacting Ubank Customer Care and disclosing your discontent regarding an unsuccessful debit order deduction which resulted in you not being able to honour your repayment. Please accept our earnest apology for the inconvenience we may have caused and kindly note that the matter has been escalated for investigation. Please be advised that that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply12 Dec 2019, 19:07
Official
Dear Barbara, Thank you for contacting Ubank Customer Care and disclosing your discontent regarding an unsuccessful debit order deduction which resulted in you not being able to honour your repayment. Please accept our earnest apology for the inconvenience we may have caused and kindly note that the matter has been escalated for investigation. Please be advised that that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)