1 reviews | Active since Jan 2019
Pathetic Client Service
Incident number: 220489. My query started on 18/01/2018 regarding Ubank which neglected to honor the debit order I signed. The moment they notified me of this I immediately did an EFT. This happened 3 times. There was always funds available as my bank statements showed. Eventually 2 of the 3 proof of payments were added but not the third even though it was mailed quite a few times as well. After requesting statements, as I never received it previously, I noticed that I have been charged with "arrear interest due". After numerous mails this matter has still not been resolved and still no feedback. Why must I be penalized for Ubank mistake and why can they not fix their own mistakes?
We would like to take this opportunity to apologise sincerely for the inconvenience caused. We thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The matter has been escalated to our Collections Team for immediate attention and thus will provide an update to the provided contact details.
Please feel free to contact us on *** or *** for any further assistance that may be required on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Best regards,
We would like to take this opportunity to apologise sincerely for the inconvenience caused. We thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The matter has been escalated to our Collections Team for immediate attention and thus will provide an update to the provided contact details.
Please feel free to contact us on *** or *** for any further assistance that may be required on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Best regards,