BV
Barbara V
1 reviews | Active since Aug 2012
05 Nov 2019, 11:45
PATHETIC AS ALWAYS - CAN A PERSON EXPECT ANYTHING LESS
AS ALWAYS WHAT CAN A PERSON EXPECT FROM UBANK FIRST MONTH DEBIT ORDER WENT OF ON TIME SECOND MONTH DIDNT GO OFF I WASNT AWARE OF THIS SEEING I HAVE HAD NO ACCESS TO MY BANK APP NOR MY PHONE BECAUSE MY PHONE WAS NOT WORKING. IF A PERSON PHONES IN TO U BANK THEY MAKE AS IF ITS YOUR FAULT AND NOT U BANK ISNT THAT WHY I SIGNED AUTHORIZATION FOR UBANK TO DEBIT MY ACCOUNT TO ELIMINATE ISSUES LIKE THIS BUT SEEING ON HELLO PETER THIS ISNT THE FIRST TIME THEY ARE MESSING UP WITH DEBOT ORDERS.
Helpful (0)
Replies (1)0
Replies (1)
Ubank's replyOfficial
12 Dec 2019, 19:09Dear Barbara, Thank you for contacting Ubank Customer Care and disclosing your discontent regarding an unsuccessful debit order deduction which resulted in you not being able to honour your repayment. Please accept our earnest apology for the inconvenience we may have caused and kindly note that the matter has been escalated for investigation. Please be advised that that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply12 Dec 2019, 19:09
Official
Dear Barbara, Thank you for contacting Ubank Customer Care and disclosing your discontent regarding an unsuccessful debit order deduction which resulted in you not being able to honour your repayment. Please accept our earnest apology for the inconvenience we may have caused and kindly note that the matter has been escalated for investigation. Please be advised that that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we pride ourselves in ensuring that our customers are satisfied and always endeavour to provide safe, secure and reliable banking solutions. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)