1 reviews | Active since Aug 2018
PAID UP ACCOUNT BUT STILL HARASSED
I had an account with Ubank (paying it via brooks and luyt) which I have settled last year August, however, I'm still getting SMSs stating that I owe them. This is really not on!
Dear Thembisa,
We would like to take this opportunity apologise sincerely for the inconvenience caused. We thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We have since logged the complaint for investigation and your reference number has been communicated to your email provided with the complaint.
The matter is being investigated by our Collections Team and we will be communicating directly with you on the matter. Please feel free to contact us on *** or *** for any further assistance that may be required on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Dear Thembisa,
We would like to take this opportunity apologise sincerely for the inconvenience caused. We thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We have since logged the complaint for investigation and your reference number has been communicated to your email provided with the complaint.
The matter is being investigated by our Collections Team and we will be communicating directly with you on the matter. Please feel free to contact us on *** or *** for any further assistance that may be required on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager