SM
Shibu M
1 reviews | Active since Sept 2019
13 Jan 2020, 14:21
Not worthy to be a bank
The worst experience of my life. And this is supposed to be a bank!! I've wasted close to R70 of airtime I don't even afford today trying to get through to the online application which never happened because every time I'm being transferred to the switch board no one answers. Worst part no any other number gets answered except for this one where u wait till u run out of airtime.
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Ubank's replyOfficial
14 Jan 2020, 16:28Dear Anthia, Thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. We apologise sincerely for the inconvenience we may have caused and kindly note that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply14 Jan 2020, 16:28
Official
Dear Anthia, Thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. We apologise sincerely for the inconvenience we may have caused and kindly note that all future correspondence on the matter will be directed to the provided contact details.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)