not truthfull
my wife is expecting her inheritance from her late brother who passed on 2 years ago, its been quite a bumpy road for my wife not knowing whats going between the mine and ubank, lately the been promising her that the money will be paid or the money is already paid but when she checks her balance nothing is reflecting. im now im of the view that this particular bank is just useless because they dont even call her to update her about any developments on this matter, she must buy airtime and stay on the line for hours only to be told to wait. if this people have done something to her funds they must just tell her and stop promising her the world because then i have to be the one who has to be there for her when she is crying and stressing about this bank.
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Ubank's replyOfficial
12 Jan 2021, 15:10Dear Mr Mposelwa, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note that all future correspondence on the matter will be directed to the provided contact details.
We further implore that you provide us with a claim or reference number and email address where we can reach you, by sending to ***. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
We further implore that you provide us with a claim or reference number and email address where we can reach you, by sending to ***. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Best regards,
Ubank's reply12 Jan 2021, 15:10
Official
Dear Mr Mposelwa, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note that all future correspondence on the matter will be directed to the provided contact details.
We further implore that you provide us with a claim or reference number and email address where we can reach you, by sending to ***. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
We further implore that you provide us with a claim or reference number and email address where we can reach you, by sending to ***. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Best regards,