MM
Manko M
1 reviews | Active since Mar 2011
10 Nov 2015, 17:00
No access to my bank account
I'm not able to transact with my current bank card because it has expired, on 7 November 2015 I went to my Pretoria Branch to apply for the new card and got the shock of my life to find clothing store trading at the premises that used to be my branch. Ubank moved my branch far away from Pretoria to North West town of Brits without been informed and afforded an opportunity to elect to close the account or agreed to have it moved.<br> <br> Now I can't afford to travel to North West as my money is locked with the bank and they refuse to issue and deliver the card to me.<br> <br> Could you please then give me my money via shoprite/checkers system so I can carry on with my daily life.
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Ubank's replyOfficial
12 Nov 2015, 10:14Hello MaraY,
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate the complaint. In the endeavor to relocate some of our branches to performing sites, the Pretoria Branch was closed on June 30th, 2015. In May 2015 the bank communicated to all the affected customers.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating with you directly concerning this matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate the complaint. In the endeavor to relocate some of our branches to performing sites, the Pretoria Branch was closed on June 30th, 2015. In May 2015 the bank communicated to all the affected customers.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating with you directly concerning this matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Ubank's reply12 Nov 2015, 10:14
Official
Hello MaraY,
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate the complaint. In the endeavor to relocate some of our branches to performing sites, the Pretoria Branch was closed on June 30th, 2015. In May 2015 the bank communicated to all the affected customers.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating with you directly concerning this matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate the complaint. In the endeavor to relocate some of our branches to performing sites, the Pretoria Branch was closed on June 30th, 2015. In May 2015 the bank communicated to all the affected customers.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating with you directly concerning this matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager