ST
Sidwell T
1 reviews | Active since Aug 2020
08 Aug 2020, 10:48
Much disappointed in ubank
Can someone please do something to improve the customer service in westonaria branch they could help us just to register a App and we stay very far from the branch they told me is the manager who can authorize the app when we as the manager they told us she/ he was not there to do the authorization and I didn't understand why it must be authorized buy the manager. Come on ubank we bank we you because we love you not to get this kind of service.
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Ubank's replyOfficial
12 Aug 2020, 17:23Dear Ntombifuthi, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note that all future correspondence on the matter will be directed to the provided contact details. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply12 Aug 2020, 17:23
Official
Dear Ntombifuthi, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note that all future correspondence on the matter will be directed to the provided contact details. At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Your complaint has been prioritized for investigation. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)