1 reviews | Active since Mar 2021
*****
Hi fellow citizens,
I took a 1 month loan with Uloan under Ubank on july 2020, I paid-up the loan as agreed and now when checking my credit record because I couldn't get any credit facility, all to find out that I have to two(2) Loans that are Active from Uloan, from credit report as per CompuScan it reflex as I took another loan on December 2020 of R5230 also another in January 2021 of R3200 and now I am a bad payer on account that I didnt apply or signed.
I was assisted by Collen Mbombi on taking loan, I have been calling their offices, also tried emailing and whatsuping Collen, keeps saying they will call me back they have escalated the issue , I should check the following day.
Now its over month no feedback and my credit score keeps drooping because of missing payments. What to do now...
We thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The incident has been escalated for immediate attention. We kindly implore that in future all complaints related to Uloans are directed to ***it, alternatively you can complete an online form on https://web.uloans.co/customer/complaints .
We apologise sincerely for any inconvenience we may have caused and thus will be liaising with you on the developments.
Yours sincerely,
Kunene Emmanuel
(Ubank: Customer Service Manager)
We thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The incident has been escalated for immediate attention. We kindly implore that in future all complaints related to Uloans are directed to ***it, alternatively you can complete an online form on https://web.uloans.co/customer/complaints .
We apologise sincerely for any inconvenience we may have caused and thus will be liaising with you on the developments.
Yours sincerely,
Kunene Emmanuel
(Ubank: Customer Service Manager)