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rajan T

1 reviews | Active since Aug 2021

21 Dec 2021, 07:59

disgraceful and ridiculous business conduct.

Ive been continuously having problems with this company.This time it has gone out of control.My payments are on time,has they have a naedo debit on my account.The accounts department are reporting to the credit bureau that i have multiple accounts with them,but i have only one.I have to call them to make sure that their faults are rectified.I get an SMS after the 21st or up to the 24th that my account is being tracked and when my salary is deposited,immediately payment is done via the NAEDO debit,This time they have done it again and instituted a debit order on my account on the 20th without my consent and due to there being insufficient funds ,it has been dishonoured.This has now jeopardized my accpunt status and will be detrimental to my credit profile,This is ridiculous and i cannot keep fighting for what they have done wrong.How much longer is this going to continue.

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Replies (1)
Ubank
Ubank's reply21 Dec 2021, 08:10
Official
 
Dear Mr Thomas, 
 
 We thank you for reaching out to us and allowing us an opportunity to investigate. The matter has been assigned to our Uloans Division for immediate attention and please be advised that all future correspondence will be directed to the provided email address.
 
 We apologise sincerely for any inconvenience we may have caused.
 
 Yours sincerely
 
 Fumane Khothu (Channel Service Manager)