Capitec ***** ***

On the 1st May my bank account at Capitec was hacked. I immediately stopped my card and phoned the ***** department of the bank. She confirmed that my card has been stopped. I went to the bank in Atlantis WC and had a new one issued. The same day more money was taken out of my account by the hackers, and I still cannot get an answer as to why, if the original card had been stopped. I went to the police station to open a ***** case and get a case number. Which I did on the 3rd May. Everything was given to the bank and I was told it will be 14-21 working days before a decision would be made. I have tried to get someone, either by phone or going into the bank, to give me an answer, and have been told that they cannot give me any feedback or length of time that it will take to sort it out. Also that it is not guaranteed that I will be refunded. I am living in a sassa pension and every cent I have I need. I ask with tears in my eyes, how much longer is this going to take. When is Capitec going to sort this out for me. Soon would be good. I know that when this is sorted Capitec will not on my list of good banks. I am extremely frustrated and disappointed at the service I have received from Capitec.