nB
nkosinathi B
1 reviews | Active since Aug 2014
24 Mar 2020, 18:10
Bad Service
App**** for loan on 27 Feb on the 5March they asked for my documents which i sent on 7 March i got email asking me for my Hr contact until then no one responds to my email regarding my application and now i am scared this was ****
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Ubank's replyOfficial
25 Mar 2020, 11:50Dear Nkosinathi, Thank you for bringing the matter to our attention and allowing us an opportunity to investigate. We apologise sincerely for any inconvenience we may have caused on your online application.
The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. The reference number should be quoted in all future correspondence.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. The reference number should be quoted in all future correspondence.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply25 Mar 2020, 11:50
Official
Dear Nkosinathi, Thank you for bringing the matter to our attention and allowing us an opportunity to investigate. We apologise sincerely for any inconvenience we may have caused on your online application.
The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. The reference number should be quoted in all future correspondence.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)
The matter has been escalated for immediate attention and you have been issued with a reference number on the email provided with the complaint. The reference number should be quoted in all future correspondence.
At Ubank we value all our stakeholders and always endeavour to provide best suitable solutions to all. Sincerely yours, Kunene Emmanuel (Ubank Customer Service Manager)