KD
K D
1 reviews | Active since Feb 2015
06 Oct 2019, 07:00
UBA CORPORATE GIFTS WARNING PLEASE DO NOT USE
Good day I please want to warn all consumers to not use this company They are the worst company on the planet to deal with, in fact it is easier to purchase items from Hong Kong or other overseas destinations. UBA CORPORATE GIFTS - run their business without integrity or customer service. If they don't have the items in stock you order and pay for online, they simply substitute the product with whatever they do have, no communication. 3 weeks down the line and my query is not resolved. Its theft, they keep money and send you items you don't want and cant use. As for Mohammed from UBA Gifts - he has such a shocking attitude, and is so arrogant, his response on the phone is - please shout and swear at me until you feel better - no idea since when that is how you deal with customers. As for Thabang - he promised me a refund & even after sending him bank details its not forthcoming and no communication. please I am warning and urging anybody out there not to trust or use these ********. Thanks very much
Helpful (0)
Replies (14)0
Replies (14)
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 16:43HI Karen,
We apologise for any inconvenience caused. We promised a refund/exchange when we receive the incorrect item. Please check return policy on our website. If you did return the item, please send us the pod as we do not have any record of this.
We will await return before refunding you
We apologise for any inconvenience caused. We promised a refund/exchange when we receive the incorrect item. Please check return policy on our website. If you did return the item, please send us the pod as we do not have any record of this.
We will await return before refunding you
UBA Corporate Gifts's reply07 Oct 2019, 16:43
Official
HI Karen,
We apologise for any inconvenience caused. We promised a refund/exchange when we receive the incorrect item. Please check return policy on our website. If you did return the item, please send us the pod as we do not have any record of this.
We will await return before refunding you
We apologise for any inconvenience caused. We promised a refund/exchange when we receive the incorrect item. Please check return policy on our website. If you did return the item, please send us the pod as we do not have any record of this.
We will await return before refunding you
KD
K D's updateReviewer Update
07 Oct 2019, 17:04I have an email from your company promising me a refund with no mention of returning the product first. I am not going to pay the courier fees for your mistake.
If I have ordered the wrong size or if I changed my mind wrt colour I would have returned it at my expense.
The refund policy cant be app**** if you send a totally absurd product to me which was never ordered Once again your weak response should be a red light for consumers to not use your company. I also want to warn consumers that UBA CORPORATE GIFTS are falsely advertising licensed springbok gear on their webiste in a variety of colours as in stock yet they are unable to deliver it, they just send any item they want to and then expect the consumer to pay for the courier fees for their mistake. I am in the process of submitting a formal complain to authorities regarding this.
If I have ordered the wrong size or if I changed my mind wrt colour I would have returned it at my expense.
The refund policy cant be app**** if you send a totally absurd product to me which was never ordered Once again your weak response should be a red light for consumers to not use your company. I also want to warn consumers that UBA CORPORATE GIFTS are falsely advertising licensed springbok gear on their webiste in a variety of colours as in stock yet they are unable to deliver it, they just send any item they want to and then expect the consumer to pay for the courier fees for their mistake. I am in the process of submitting a formal complain to authorities regarding this.
KD
K D's update07 Oct 2019, 17:04
Reviewer Update
I have an email from your company promising me a refund with no mention of returning the product first. I am not going to pay the courier fees for your mistake.
If I have ordered the wrong size or if I changed my mind wrt colour I would have returned it at my expense.
The refund policy cant be app**** if you send a totally absurd product to me which was never ordered Once again your weak response should be a red light for consumers to not use your company. I also want to warn consumers that UBA CORPORATE GIFTS are falsely advertising licensed springbok gear on their webiste in a variety of colours as in stock yet they are unable to deliver it, they just send any item they want to and then expect the consumer to pay for the courier fees for their mistake. I am in the process of submitting a formal complain to authorities regarding this.
If I have ordered the wrong size or if I changed my mind wrt colour I would have returned it at my expense.
The refund policy cant be app**** if you send a totally absurd product to me which was never ordered Once again your weak response should be a red light for consumers to not use your company. I also want to warn consumers that UBA CORPORATE GIFTS are falsely advertising licensed springbok gear on their webiste in a variety of colours as in stock yet they are unable to deliver it, they just send any item they want to and then expect the consumer to pay for the courier fees for their mistake. I am in the process of submitting a formal complain to authorities regarding this.
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:11Hi Karen, Telephonically, Thabang mentioned to you that the item would need to be received first but you insisted that you would not let the incorrect item go without first having the new item ordered. We sent you an incorrect size and we are sorry about that. Can we please move forward with this
UBA Corporate Gifts's reply07 Oct 2019, 17:11
Official
Hi Karen, Telephonically, Thabang mentioned to you that the item would need to be received first but you insisted that you would not let the incorrect item go without first having the new item ordered. We sent you an incorrect size and we are sorry about that. Can we please move forward with this
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:12We did not expect you to schedule a courier at your expense.
We will schedule a courier to collect as long as you agree to return the item first.
We will schedule a courier to collect as long as you agree to return the item first.
UBA Corporate Gifts's reply07 Oct 2019, 17:12
Official
We did not expect you to schedule a courier at your expense.
We will schedule a courier to collect as long as you agree to return the item first.
We will schedule a courier to collect as long as you agree to return the item first.
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:13We have too many instances where customers keep both items. It is for this reason that we require our item back first before sending the corrected item out to you.
UBA Corporate Gifts's reply07 Oct 2019, 17:13
Official
We have too many instances where customers keep both items. It is for this reason that we require our item back first before sending the corrected item out to you.
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:14If you give the go ahead, a courier will be sent to collect the incorrect size and as soon as collection is made, we will schedule a courier of the correct item.
UBA Corporate Gifts's reply07 Oct 2019, 17:14
Official
If you give the go ahead, a courier will be sent to collect the incorrect size and as soon as collection is made, we will schedule a courier of the correct item.
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:15Regarding the ********** advertising, our website states clearly that these items are made on order and therefore cannot be cancelled. The items in stock you see are the actual t-shirts. When the t-shirt is purchased it is then printed. The minimum printing lead-time is 5 working days.
UBA Corporate Gifts's reply07 Oct 2019, 17:15
Official
Regarding the ********** advertising, our website states clearly that these items are made on order and therefore cannot be cancelled. The items in stock you see are the actual t-shirts. When the t-shirt is purchased it is then printed. The minimum printing lead-time is 5 working days.
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:23Karen, we are really not a ********** company, sometimes mistakes do happen, we have had some unexpected system related issues recently as we moved onto a new platform. Again, we apologise for any inconvenience caused. Please just cooperate with us and your order will be delivered as promised.
UBA Corporate Gifts's reply07 Oct 2019, 17:23
Official
Karen, we are really not a ********** company, sometimes mistakes do happen, we have had some unexpected system related issues recently as we moved onto a new platform. Again, we apologise for any inconvenience caused. Please just cooperate with us and your order will be delivered as promised.
KD
K D's updateReviewer Update
07 Oct 2019, 17:34Its three weeks down the line and you don't even realise you have not only send me the wrong size but also the wrong colour!!!! You don't trust customers so you want the products yet I have to trust you that you will refund me ? Please state your companys policy wrt to repayments - exactly how long do you allocate yourself from the time the product is picked up from my house in durban until the refund will be in my bank account???
KD
K D's update07 Oct 2019, 17:34
Reviewer Update
Its three weeks down the line and you don't even realise you have not only send me the wrong size but also the wrong colour!!!! You don't trust customers so you want the products yet I have to trust you that you will refund me ? Please state your companys policy wrt to repayments - exactly how long do you allocate yourself from the time the product is picked up from my house in durban until the refund will be in my bank account???
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 17:36No exchange? Just a refund? We normally do refunds on Fridays, we will however refund you the day the item is collected. We bank with FNB so expect delays if you bank with another bank.
UBA Corporate Gifts's reply07 Oct 2019, 17:36
Official
No exchange? Just a refund? We normally do refunds on Fridays, we will however refund you the day the item is collected. We bank with FNB so expect delays if you bank with another bank.
KD
K D's updateReviewer Update
07 Oct 2019, 17:46Nope I don't want an exchange as you will have a million stories about having to print it first. Its easier for me to order an item from overseas where I will receive honesty and customer service I am worthy of. You dont deserve to have my business.
I will leave the item at the security gate for you tommorow morning Please ensure it is uplifted tommorow. I will email FNB banking details through to Thabang as I do have an fnb account. I expect you to 1. Collect it tommorow 2. To pay a refund into my fnb account TOMMOROW
I will leave the item at the security gate for you tommorow morning Please ensure it is uplifted tommorow. I will email FNB banking details through to Thabang as I do have an fnb account. I expect you to 1. Collect it tommorow 2. To pay a refund into my fnb account TOMMOROW
KD
K D's update07 Oct 2019, 17:46
Reviewer Update
Nope I don't want an exchange as you will have a million stories about having to print it first. Its easier for me to order an item from overseas where I will receive honesty and customer service I am worthy of. You dont deserve to have my business.
I will leave the item at the security gate for you tommorow morning Please ensure it is uplifted tommorow. I will email FNB banking details through to Thabang as I do have an fnb account. I expect you to 1. Collect it tommorow 2. To pay a refund into my fnb account TOMMOROW
I will leave the item at the security gate for you tommorow morning Please ensure it is uplifted tommorow. I will email FNB banking details through to Thabang as I do have an fnb account. I expect you to 1. Collect it tommorow 2. To pay a refund into my fnb account TOMMOROW
UBA Corporate Gifts's replyOfficial
07 Oct 2019, 18:21Hi karen,
An overnight courier has been scheduled, please check your email. Please send your banking details to ***
We do not have control of when the courier comes to collect.
An overnight courier has been scheduled, please check your email. Please send your banking details to ***
We do not have control of when the courier comes to collect.
UBA Corporate Gifts's reply07 Oct 2019, 18:21
Official
Hi karen,
An overnight courier has been scheduled, please check your email. Please send your banking details to ***
We do not have control of when the courier comes to collect.
An overnight courier has been scheduled, please check your email. Please send your banking details to ***
We do not have control of when the courier comes to collect.
KD
K D's updateReviewer Update
08 Oct 2019, 15:10Hi,
YOur email address is not displaying it is just showing ********************* so I dont know where to email the banking details to. I have emailed it to the 2 addresses I have. Unfortunately you never put your name on hello peter so I dont know who I am talking to?? Please get the fnb banking details from Thabang .
The courier has collected the parcel. I have the proof.
Please foward POP to me today.
thanks
karen
YOur email address is not displaying it is just showing ********************* so I dont know where to email the banking details to. I have emailed it to the 2 addresses I have. Unfortunately you never put your name on hello peter so I dont know who I am talking to?? Please get the fnb banking details from Thabang .
The courier has collected the parcel. I have the proof.
Please foward POP to me today.
thanks
karen
KD
K D's update08 Oct 2019, 15:10
Reviewer Update
Hi,
YOur email address is not displaying it is just showing ********************* so I dont know where to email the banking details to. I have emailed it to the 2 addresses I have. Unfortunately you never put your name on hello peter so I dont know who I am talking to?? Please get the fnb banking details from Thabang .
The courier has collected the parcel. I have the proof.
Please foward POP to me today.
thanks
karen
YOur email address is not displaying it is just showing ********************* so I dont know where to email the banking details to. I have emailed it to the 2 addresses I have. Unfortunately you never put your name on hello peter so I dont know who I am talking to?? Please get the fnb banking details from Thabang .
The courier has collected the parcel. I have the proof.
Please foward POP to me today.
thanks
karen
UBA Corporate Gifts's replyOfficial
08 Oct 2019, 15:45Hi Karen,
Your payment is processed and pop sent to your email.
Thank you.
Regards,
The Uba Team
Your payment is processed and pop sent to your email.
Thank you.
Regards,
The Uba Team
UBA Corporate Gifts's reply08 Oct 2019, 15:45
Official
Hi Karen,
Your payment is processed and pop sent to your email.
Thank you.
Regards,
The Uba Team
Your payment is processed and pop sent to your email.
Thank you.
Regards,
The Uba Team