WC
Wim C
1 reviews | Active since Dec 2019
10 Dec 2019, 16:30
Consumers beware!
I paid for my order on 27 November and received confirmation as well as a message to say that my order has been packed and ready for delivery. Nothing happened. They cannot be contacted by phone at all and did not respond to several emails. 13 days later and I am still waiting for the goods. I received a response by email today, so will see what happens.
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Replies (2)
UBA Corporate Gifts's replyOfficial
10 Dec 2019, 16:36Hi Wim,
We would like to apologise once again. As mentioned in email, we have copied our courier providers in that email and requested a response.
As you also may have seen, we have been having a number of issues with the provider but they are doing everything they can to assist.
Please note that the courier will be in touch with you directly to rectify this.
Since the items have been packed and ready by our team, there is not much we can do except await feedback from the courier.
We have requested a sit down with our couriers to ensure that these issues do not take place in the future to which end we will put an end to issues like these or use a different courier company.
We apologise for all the inconvenience caused but can assure you that the fault lies with the courier and we are doing everything we can to rectify this with them.
Apologies once again.
Regards,
The Uba Team
We would like to apologise once again. As mentioned in email, we have copied our courier providers in that email and requested a response.
As you also may have seen, we have been having a number of issues with the provider but they are doing everything they can to assist.
Please note that the courier will be in touch with you directly to rectify this.
Since the items have been packed and ready by our team, there is not much we can do except await feedback from the courier.
We have requested a sit down with our couriers to ensure that these issues do not take place in the future to which end we will put an end to issues like these or use a different courier company.
We apologise for all the inconvenience caused but can assure you that the fault lies with the courier and we are doing everything we can to rectify this with them.
Apologies once again.
Regards,
The Uba Team
UBA Corporate Gifts's reply10 Dec 2019, 16:36
Official
Hi Wim,
We would like to apologise once again. As mentioned in email, we have copied our courier providers in that email and requested a response.
As you also may have seen, we have been having a number of issues with the provider but they are doing everything they can to assist.
Please note that the courier will be in touch with you directly to rectify this.
Since the items have been packed and ready by our team, there is not much we can do except await feedback from the courier.
We have requested a sit down with our couriers to ensure that these issues do not take place in the future to which end we will put an end to issues like these or use a different courier company.
We apologise for all the inconvenience caused but can assure you that the fault lies with the courier and we are doing everything we can to rectify this with them.
Apologies once again.
Regards,
The Uba Team
We would like to apologise once again. As mentioned in email, we have copied our courier providers in that email and requested a response.
As you also may have seen, we have been having a number of issues with the provider but they are doing everything they can to assist.
Please note that the courier will be in touch with you directly to rectify this.
Since the items have been packed and ready by our team, there is not much we can do except await feedback from the courier.
We have requested a sit down with our couriers to ensure that these issues do not take place in the future to which end we will put an end to issues like these or use a different courier company.
We apologise for all the inconvenience caused but can assure you that the fault lies with the courier and we are doing everything we can to rectify this with them.
Apologies once again.
Regards,
The Uba Team
WC
Wim C's updateReviewer Update
11 Dec 2019, 07:41NO people, NO!!! You are passing the buck to the couriers??? I asked you for a copy of the tracking document but you ignored my request? Is it not YOUR responsibility to follow up with them? Just asking....
WC
Wim C's update11 Dec 2019, 07:41
Reviewer Update
NO people, NO!!! You are passing the buck to the couriers??? I asked you for a copy of the tracking document but you ignored my request? Is it not YOUR responsibility to follow up with them? Just asking....