Best to go elsewhere

Before I started to write this review, I scrolled through some of the reviews here already. What I can't understand is how a business can have either 5 star reviews or 1 star reviews. There are no in betweens. This suggests they are either absolutely terrible at customer service or really good. Unfortunately, we got the absolutely terrible.

It started off great, quick responses, immediate assistance. This was obviously to make us think that is their work ethic throughout the whole process. Well it is, right up to the point where we had to pay. The moment we paid, everything went downhill. Communication stopped. When we did receive communication, it was at ridiculous hours, such as past 23h the evening or two days later. And these emails were usually filled with excuses as to why they don’t respond or pick up their phones.

We were told they can't send mock ups of our order and that their personalised bottles look exactly like the images on their site. We must just place the order and pay. (Thing is, their exact photo of this product is on multiple other gifting sites too) Otherwise we will run out of time and they won’t be able to complete the order in time, we won’t be disappointed. Turns out this is not true... as we found out, eventually.

Luckily, we found another company to also do the same bottles, as they were client year end gifts to our clients. (Thus, we already started this conversation with UBA in November) This meant we had spent double the amount of money because UBA couldn't deliver.

We were told it would be about two weeks. We will have enough time to give it to our clients as year end gifts. 4 weeks later, after several emails, calls and very emotional moments we received our order. But not something we can send to our clients.

Our artwork on the bottles turned out dull. If they had sent a mock-up we could have adjusted or made plans., like change the bottle colour.

All of this could have been avoided IF UBA STAFF JUST COMMUNICATE BETTER! Word of advice, if you want to be a corporate gifting company, behave like a corporate gifting company. - Multitasking, to work under pressure and prioritise effectively when presented with conflicting deadlines, -Owning up to mistakes, - Communication is key - respond timeously – take calls or return calls, and acknowledgement of emails (including CC’s), - Display respect to clients, - Be reliable and trustworthy.

I dislike writing reviews like this with every bone in my body. But there is no other review I can give at this moment. And unfortunately, you lost a client.