Bad service

On the 1st of December we had booked your venue for a baby shower at the Lapa. On the day of the event to our disappointment the venue was given to someone else who “apparently “ booked before us. We were given a smaller place to our dissatisfaction. We were ready to cancel the whole thing as we were unhappy with the latter venue but the manager convinced us not to and that we would get a refund, as the only reason for us to choose your venue was your beautiful Lapa of which we couldn’t get and now we had to settle.

The manager on duty was a lady whose name I forgot and had promised us a refund of the venue and till this day there hasn’t been any contact made with regards to the refund. I had written a review on Facebook about how disappointed I was of the service I got on that day but I was asked to remove it since an agreement was made which I immediately did, but you did not stick to your side of the agreement.

It was not our fault that your staff was *********** and double booked us.

Can you kindly stick to your part of the agreement and refund us the money as promised.