1 reviews | Active since Apr 2015
Don't do it
On the 09-05-2021, I placed an order for 2 x AT25 265-60-18 and paid the ±R3.3K to Tyres.co.za, received my "Thank You" email and told to wait for the confirmation email regarding fitment. As a sales manager for a large national company, I almost live on the road and as such have certain limitations to days where I am in Gauteng to have tyres fitted. I had specified they be fitted in Silver Lakes on Friday 14-05-2021. on the 11-05-2021 I noticed no confirmation email and enquired as to why, to find I had mistakenly used the wrong email address, contacted Thomas and this was rectified, and he confirmed that he would send a confirmation email for the Friday fitment. On the Friday at 10:43, I asked if we were still on, to be told he would confirm within 20 MIn. Then the first excuse came in "can we move it to Monday or Tuesday 18-05-2021, to which I rep**** that Tuesday would be OK and that confirmation be given by lunchtime on Monday 17-05-2021. At 14:57 I again had to contact Thomas to request confirmation of fitment the next day, to be told "I'll let you know in 20 min" to them=n receive the 2nd excuse can we do it tomorrow? To which I rep**** NO as I have only limited days, fitment today or a full refund. He again asked for a delay to which I regretfully agreed to for fitment on Friday. At 08:46 on Friday I had to again contact Thomas for confirmation of fitment, By 10:17 there was still no reply, so again requested confirmation to be told "I can confirm by 11:00. at 11:16 he called me to again offer another excuse and request another fitment date, I requested an immediate refund due to lack of performance of the contract. Then came excuse no3, that he was having issues with Payfast in refunding money. Today 21-05-2021. Thomas called and made various promised of a full refund and still personally delivering the 2 tyres purchased to my house. I have contacted Payfast today 22-05-2021 to be told that there is absolutely no issue with authorised refunds as this would affect all their clients. yet I am still R3.3K out of pocket. PLEASE DO NOT use Tyres.co.za for any purchase of tyre as you will have issues. All my statements above can be backed by either Whatsapp messages or recorded phone calls. I will use all options available to me to recover my money. This is far from over. Save yourself the heartache and frustration of dealing with this Company.
Thomas, as promised, has refunded me and asserted that he has revised his business model to prevent this happening again. I am still awaiting delivery of the 2 tyres at no charge, which is appreciated but was not asked for, this is Thomas's offer that I have accepted. I will again comment when these are received. Thomas gives the impression of an honest person, who is from time to time prone to lapses in service delivery. Lets hope that his new model allows him to prosper and I wish him the best of luck going forward
Thomas, as promised, has refunded me and asserted that he has revised his business model to prevent this happening again. I am still awaiting delivery of the 2 tyres at no charge, which is appreciated but was not asked for, this is Thomas's offer that I have accepted. I will again comment when these are received. Thomas gives the impression of an honest person, who is from time to time prone to lapses in service delivery. Lets hope that his new model allows him to prosper and I wish him the best of luck going forward