MP
Murray P
1 reviews | Active since Nov 2020
20 Mar 2021, 07:55
tyres.co.za
<div>Useless communication. Blamed me for a website mess up on the order. By the time he claimed to have sorted it out I had had to make alternative arrangements and second payments. I abandoned my order with him and my payment just to get rid of the headache. He claimed he'd refund me nonetheless. So far that hasn't happened. I won't use this service again. </div>
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Replies (4)
tyres.co.za's replyOfficial
20 Mar 2021, 08:31Morning Murray, did not blame you rather pointed out that we received a delivery order instead of an instore order. I changed this for you and confirmed fitment day and time as per your wives availability . I confirmed this would be done. You got back to me on the day of fitment and asked to cancel the order and keep the money. I said I would not do this and refund will be processed as per our policy of 3 working days. I have subsequently asked for your bank details to manually refund you. Regards Thomas Rundle - tyres.co.za
tyres.co.za's reply20 Mar 2021, 08:31
Official
Morning Murray, did not blame you rather pointed out that we received a delivery order instead of an instore order. I changed this for you and confirmed fitment day and time as per your wives availability . I confirmed this would be done. You got back to me on the day of fitment and asked to cancel the order and keep the money. I said I would not do this and refund will be processed as per our policy of 3 working days. I have subsequently asked for your bank details to manually refund you. Regards Thomas Rundle - tyres.co.za
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Murray P's updateReviewer Update
20 Mar 2021, 09:19Sorry Thomas you know that's not all true. If you want me to provide on this site the list of whatsapp messages trying to get responses from you I will. It doesn't look good. Your own invoice to me says "in shop fitment" so if there was an error it was not on my side. Interesting that you only asked for my eft details after my hellopeter review. That doesn't look good either. A bit of advice...some of us customers out here actually care about customer support. Even if the customer messes up, less excuses and promp remedial efforts is what differentiates a company worth using again from one to avoid.
MP
Murray P's update20 Mar 2021, 09:19
Reviewer Update
Sorry Thomas you know that's not all true. If you want me to provide on this site the list of whatsapp messages trying to get responses from you I will. It doesn't look good. Your own invoice to me says "in shop fitment" so if there was an error it was not on my side. Interesting that you only asked for my eft details after my hellopeter review. That doesn't look good either. A bit of advice...some of us customers out here actually care about customer support. Even if the customer messes up, less excuses and promp remedial efforts is what differentiates a company worth using again from one to avoid.
MP
Murray P's updateReviewer Update
26 Mar 2021, 12:08I must add now, a week or so later, that Thomas has bent over backwards to remedy the difficulties I was exposed to and seems very genuine in his attempts to ensure it will not happen again with any other customers in the future. I must give him credit for that.
MP
Murray P's update26 Mar 2021, 12:08
Reviewer Update
I must add now, a week or so later, that Thomas has bent over backwards to remedy the difficulties I was exposed to and seems very genuine in his attempts to ensure it will not happen again with any other customers in the future. I must give him credit for that.
tyres.co.za's replyOfficial
26 Mar 2021, 15:07Thanks Murray, appreciate the follow up message. Glad we got it sorted out. Regards Thomas Rundle - tyres.co.za
tyres.co.za's reply26 Mar 2021, 15:07
Official
Thanks Murray, appreciate the follow up message. Glad we got it sorted out. Regards Thomas Rundle - tyres.co.za