I ACTUALLY PAID THEM TO WRECK MY CAR AND ***** MY PARTS

I had parts fitted to my vehicle by your Tyres&More branch in Rayton in May 2021. Before I took the car there, I spoke to Michelle personally and she assured me that they could do the fitment of the suspension bushes and they had all the necessary equipment to do so. The parts fitted had to be imported from Australia, and the total amount for that was R28 319.56 (Duty fees included). was R28 319.56 (Duty fees included).

When collecting the vehicle from them, I paid an amount of R4800.00 for their labor costs. On the way home, the car started shaking so badly that I had to drive back to have them see why the car was doing this. Firstly she had an attitude, telling me she test drove the car and that there were no issues. Upon inspecting some of the visible new bushes fitted, I discovered that one of them was actually put in the wrong way around. When I asked them about this I was told it would not fit in the right way so the technician who worked on it decided it was ok to fit it in the wrong way around. Not only that, on the one side they left the sleeve from the previous bush in there before fitting the new bush.

Another test drive was done and the shaking was confirmed by their workshop across the road, Roelf Kruger Auto Repairs. According to Shaun, it was a wheel bearing issue. Not feeling safe to drive the car back home, we left it there. It stayed there over the weekend and after hearing nothing back from them, I went there to see what was going on.

I was told it was not a wheel bearing issue, but a brake caliper that needed cleaning. Note that the vehicle drove to them to have the suspension parts fitted. No issues except the suspension. Had to pay another R975.20 for cleaning of brake calipers. I was also told that the wheel bearing was removed, greased and refitted. It is a sealed bearing, so this is not possible, but hey, what do I know?

As advised on the day the vehicle was collected from Tyres&More, the front lower control arms and stabilizer links had to be replaced as well. Unfortunately I had to save up to get these parts, so it took some time but eventually I sourced and bought those, but the vehicle still felt unstable. Next step I took was to replace all 4 shocks (another R9700), but the vehicle was still unstable, swerving when you apply the brakes. I am not a mechanic/technician, and had to pay people to do these fitments for me, which is why the problem was only discovered later on.

It has subsequently been discovered that when Tyres&More Rayton fitted the suspension bushes to the rear control arms, they fitted the control arms in backwards, which has caused the bushes to disintegrate. I paid these people to break my car! Upon further inspection, I have found that some of the parts supp**** were not even fitted to the vehicle. These parts were also not given back to me, so they have ****** the parts that I supp****!

I am not at all satisfied with the service received, or should I say lack thereof. I am giving you a week to supply me with an acceptable solution to this, and failing to do so will result in me taking legal action. I have the proof I need, I am giving you the opportunity to fix this before I take further action. I await your response.