How difficult it is to request and get a quote for 4 tyres

<p>Hi</p> <p>Trust you're well.</p> <p>I visited the Tyres and More at Rivonia Sandton earlier this week and received a great deal of information and support from the front desk.</p> <p>The guys really gave me the required time and showed me the tyres that I was interested in with the exact tyre specs (195/65/15 91V) that were shared. And they also offered additional services like service on the car etc.</p> <p>I left the store earlier this week with a great conviction that I'll be dealing with these people and was supposed to bring my car at a later point in time.</p> <p> </p> <p>I left my contact no. and email address with the front desk to get back to me with the couple of brands of tyres that I chose to go with.</p> <p>A quote was requested which was never sent and I made personal follow up over phone 3 times on three consecutive working business days but to no avail. </p> <p> </p> <p>Everytime I put down the phone, I was informed that the quote will be sent shortly and was not.</p> <p> </p> <p>So an experience with Tyres and More Rivonia which started on a good note has really turned into the sour one. The most frustrating part is the massive time lost in the process.</p> <p> </p> <p>In the tough economic situations and competitions previaling in the market, a need to perform so many repeated follow up for such a simple request is really unaccptable.</p> <p><br /> <br />Before reaching to HelloPeter, I even emailed a feedback to Tyres and More's website to give the management a chance to look into such poor service levels and address the matter. Apart from an auto email acknowledgement, I have not heard anything further so far. </p> <p> </p> <p>Is it really this difficult to share a quote for 4 tyres and only for a couple of chosen brand of tyres?</p>