Confirmed appointment no met

Paid for tyres on the 20/12/2017 via an online company Barden's. Fitment time and date given 22/12/2017. Called Mark at Tyremart Boksburg early morning 21/12/2017 to find out of tyres are ready, he took my number saying he will let me know. Went there 21/12/2017 3pm they confirmed it will be ready 22/12/2017. Arrived for appointment with people not caring that tyres are not there and that we had to wait. It is now 11.34am, still no tyres, called head office to complain about the attitude from the branch and I got an answer saying we should have gone directly to the branch to buy and they are sorry. Why if their tyre's were more expensive! I will definitely not be buying anything from any Tyremart. This is customer service, branch and head office people have a no care attitude there are better place that would admit it was there fault not the clients. Very disappointed. Is it our fault your deal with your supplier is not working and they customer gets blamed.