Unresolved Damage After Service at Tyre Mart Midrand

I visited Tyre Mart Midrand on Monday, 1st July 2024, for a simple wheel rotation and alignment. Unfortunately, while the staff worker who was working on the car, drove out of the alignment bay, the staff member reversed so quickly, damaging the undercover protecting the suspension and engine. They acknowledged the damage but insisted it was already faulty. They even removed the remaining parts of the cover.

A salesperson, Lebo, gave me a business card for Daniel Conrdie (Branch Manager) and assured me that they would replace the cover, and I wouldn’t need to pay for the service (R500+). I emailed them on 10th July 2024, but received no response. When I called, I was told they were waiting for the owner to return from overseas by 15th July. I sent another email on 22nd July—still no reply.

On 13th August 2024, I called again and was told they were looking for the undercover and that I should assist in finding it too, which I did, providing them with a quote on 10th July. Yet, when I followed up on 22nd August, I was given a confusing explanation.

Today is 18th September 2024, and I still haven’t received a call or email response to resolve this issue. This is unacceptable, and I am extremely disappointed with the lack of professionalism and customer service.