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Antoinette R
1 reviews | Active since Jul 2015
14 Sept 2023, 15:46
Worst Tire change ever
Tyre n tube Greyling street, PMB, the worst service ever, Firstly to make thing smoother I called and said that we were coming to change the tires and that we needed an invoice sent to us (with details) so we can make Payment, followed up with an email with everything said over the phone.
I get the invoice with CashSale as the details, I went through all that trouble for nothing. Secondly when arriving, the wait was over 2 hours, apparently first come first serve, but really 2 hours to change tires. I honestly will never even bother with them again.
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Tyre & Tube's replyOfficial
15 Sept 2023, 09:48Good day Antoinette, Sorry you have had a bad experience with Tyre 'n Tube. I have looked at the footage. Vehicle arrived at 1:40pm. We could not get the vehicle onto the ramp straight away as all ramps were full. Correct it is first come first serve. Two to two and a half hours is about the norm for this type of job, as it is a very big vehicle with 18 inch tyres. Instructions were given to be careful with the tyre sensors on the rims. Therefore the 'fitter' took extra time for this process. These tyres have to be double inflated to seat them correctly. (time again) To do a wheel alignment also takes 30 odd mins without another vehicle in front of it. Vehicle was completed at 4:13pm. RE the invoice. It is a cash sale as that is how the POS programme works. But what we can do for you is open a temporary account for the business so it will show 'invoice' on it and then email it to you. I hope this helps with the above. Regards David
Tyre & Tube's reply15 Sept 2023, 09:48
Official
Good day Antoinette, Sorry you have had a bad experience with Tyre 'n Tube. I have looked at the footage. Vehicle arrived at 1:40pm. We could not get the vehicle onto the ramp straight away as all ramps were full. Correct it is first come first serve. Two to two and a half hours is about the norm for this type of job, as it is a very big vehicle with 18 inch tyres. Instructions were given to be careful with the tyre sensors on the rims. Therefore the 'fitter' took extra time for this process. These tyres have to be double inflated to seat them correctly. (time again) To do a wheel alignment also takes 30 odd mins without another vehicle in front of it. Vehicle was completed at 4:13pm. RE the invoice. It is a cash sale as that is how the POS programme works. But what we can do for you is open a temporary account for the business so it will show 'invoice' on it and then email it to you. I hope this helps with the above. Regards David