1 reviews | Active since Aug 2014
Tyre Mart Must Fall
I bought 4 tires at Tyre Mart Randburg, in a week one of the tires ran Flat. I did not find time to go back to them immediately as they are closed when I come back from work. So I passed by the Garage and patch the tyre for my safety. I spoke to one of the Tyre Mart employees that I know who informed Gregory Denhill( Salesman) about y situation. He (Gregory) advised the guy to tell me to bring the tyre they will see what they can do.
On Monday 13/11/17 I went there. While parking my car I spoke to one of the guys who is also a customer who was leaving on my arrival. Our conversation led to my reason being there. the gentlemen advised me not to worry they will help me. In addition he said "I once had a similar situation they gave me a new tyre". I went in with more hope. I approached the employee who spoke to Gregory, the employee liaise me to him as he(Gregory) said I must come. I explained my story. He apologized and said because it is late for the day I must bring the car the following day they will see what they can do. I went there the following day. Gregory told me that I must not worry he will tell his guys to check the tyre if they can't fix it he will give me another tyre. He went to his guy gave him my car keys and instruct the guy to check my tyres. After checking the guy advised Gregory that one Trye has a punch. Gregory told the guy to put on a new tyre. After all was done Gregory came and asked me if I want to do wheel alignment and I said no, i have to rush to work as I was late already, I told him that I do my wheel alignment here always I will come some other time. I thanked him for helping with the damaged trye. that time i was in the car already, ready to go. Gregory said "but you have not paid for the tyre". I got confused and the other employees were as confused as I was. He ( Gregory) said the trye is not free. I asked him why didn't he say that from the beginning? Why did he tell me to come back the previous day? Why did he tell me that they will check if they can't fix it they will give another tyre. As I was late to work already I did not have time for argument. so I told him to take his tyre out and put back my damaged trye. He(Gregory) then said I was gonna give it to you for less price. To me that was day light *******. I have a feeling that Gregory undermined me because I am a woman so he took advantage of me to increase his number of sales for the day. I don't think sales companies are allowed to take advantage of the consumers situations. I bought 4 tires, did Wheel Alignment and Wheel balancing but still he wants to take more of my money so ********ly. I felt I was treated unfairly there. He shouldn't have told me to come at the first place. Why didn't he tell me on Monday when I was there that they wont be able to help me, Why did he even tell the employer to tell me to come at the first place. Gregory wasted my time and fuel. The If Tyre mart sells damaged tryes to consumers like they did to me , tyre mart must fall. I want answers from the Tyre Mart manager on why was I treated like that and what is he doing to unprofessional salesman like Gregory Denhill from Tyre Mart in Randburg Braamfisher Road.
