Service above and beyond our times

I have been dealing with Tyre Mart since about 2019. I have had all my vehicles tyres and shocks fitted by them. I have always received the best price and they have always beaten all other quotes provided. They have always been friendly and given excellent, efficient service.

Yesterday 5 October 2023, however I received service which is above and beyond what is expected in service-related industry currently.

I had a puncture and had put on my spare tyre. I arrived at Tyre Mart just after 16H00 to be greeted by one of the staff members and asked how I may be helped. I explained that I required repair to a punctured tyre and it was promptly whisked off to be repaired. I was then greeted by Patrick whom I had dealt with on numerous occasions and exchanged pleasantries. I was further greeted by 3 other staff members who asked if I have received assistance.

Within under 15 minutes I was out of Tyre Mart Inanda Road (Hillcrest) with the tyre repaired, the spare wheel removed and placed back in the vehicle and the repaired tyre fitted back onto the vehicle., and with absolutely no charge. That is an example to other businesses as to how one looks after a customer.

This service is unheard of in this current day of profit driven "sausage shop" society.

A HUGE THANK YOU to Christian, Patrick and the rest of the team at Tyre Mart Inanda.