No email please - only Phone!

Bought an item at Typo on Sunday - second last on the shelf. When we got home, we saw it was faulty. Went back to the shop, but they had closed an hour earlier than advertised already. Since I am traveling this week, I can only go back on Saturday. So I wanted to send them an email with the picture of the item and the receipt for them to keep the other one so I can exchange this weekend.<br> <br> No email addresses on their website at all, only a contact form. They are part of a group of shops, like Cotton On and others. Duly submitted my request online. No response. After 2 days the generic response that I can go back to the store to exchange. Duh! <br> <br> So after that lady kept fighting with me over email, it turns out that the group's so called customer relations is based in Australia, hence the delays, and they neither allow customers to communicate with their shops at all other than phone, nor will they forward my mail with the pictures attached to the shop for the shop to call me instead! <br> <br> How backwards and condescending is this attitude! By now, it is too late anyway, I guess the item is gone. I will never shop at any one of their shops again.