Don't think about any Typo products

We bought two Typo water bottles after the sales lady told us that the capability of the water bottles to keep the water cool for a very long period at a time. (At least a full day). They ****! After realising we've been misled, and several attempts to contact their customer service, I've got in contact with a lady called Mandy. Mandy promised to sort it out and led me to believe that everything is going to be all right. But!!!!!!! After about a month of no correspondence, I contacted Mandy. I asked her why they haven't responded or done anything else? She immediately accused me of raising my voice (I did not) and also pointed that it is a very long process and complicated situation for we do not stay next to a typo store. I repeatedly said that I am not raising my voice but she carried on. The situation got so out of hand that I told her, If that is the way Typo do business! We will most definitely not do business with them at all. I also told her that she can keep her refund and that I will be throwing away the trash that I paid R300.00 for. Be very careful when it comes to Typo products and avoid contact with their employees. I almost guarantee disappointment.