Don't order online

I purchased a powerbank from Typo online, as there is no Typo shop close to where I live. When the item stopped working, I tried to arrange a refund.

After numerous e-mails and chats - as there is no contact number to be found anywhereto speak to a consultant personally - I struggled about a month before someone responded with a return notice.

(At first said I must take the item to a store. Then I have to explain every single time that the reason I purchased online is because we don't have a store closeby.)

The courier company came to pick up the faulty item (on Monday 29 November 2021). On Thursday 09 December the same courier company were sent to pick up the same item that was requested for return. Now, again after numerous e-mails for inquiries about the return, still no response. I would honestly think twice before ordering anything from them online. They claim to have a "hassle free return" option, but that clearly is misleading.