Worst establishment ever

Friday 22.09.2017 I called them from 08H47 and nobody listened to re what the problem was; they just kept on wanting to make a booking for a serice.

I literally spoke to several people;

I spoke to Melisha; at 08H47; someone will call me back; At 10h01 I spoke to Melisha again ; by now Im shouting as Llewellyn got someone to come look at the car and we established that it was the brakebooster; she would get Michelle to call me; At 12H15; nobody called back yet; so I called again; Melisha put me through to Michelle and I had to tell her again what the problem is; she told me to hold on and a Chad came to the phone who was so rude; disrespectfull and also didn’t listen to my problem. They just want to book my car for a service for the following week. I through the phone down. 12h31 I called again; Melisha put me through to Michelle who again put me through to Chad; I told him I don’t want to speak to him and someone better call me back 12H48 I called again; Melisha put me through to Simone; who then also told me to hold on and Chad answered the call

Anyway I spoke to a Rolanda and a Maryka as well. Both just so unprofessional and extremely rude. None of these people listened to my problem

I spoke to their Manager Imraan after 14H00 who advised what I should do. I was eventually told that I have to contact their roadside assistance to collect the car here in Epping. Also advised him about the attitude and abrupt manner I was dealt with and his staff that speak over me and don’t listen.

Imraan never came back to me regarding the complaint of his staff

Tuesday 26.09..2017 The same thing happened ; being put through to everyone who don’t help; they just say hold on and put me through to the next person.

Eventually at 12H08 I was put through to Theresa who tried to help; she then advised that they waiting for the warranty authorization before they can work on the car.

So after that she called me back after 14h00 to advise they still waiting. After that I had to call them again; every hour on the hour.

At 16h00 they advised they received the authorization but they still don’t have a courtesy car.

By the 28.09.2017 they were still waiting on the part.

On 02.10.2017 they advised me after I had to call them again from the morning after 08h00 to get an answer on the part that they waiting for. At 11h37 I got through to Theresa who then had to walk to her service people; I wasn’t even put on hold; heard her talking to them; they said they don’t know when the part is coming. She asked if they called and asked if its coming from Johannesburg or France. She then made another call; after me listening to evening for about 4 min 30 seconds she came back to me to advise the part will be in Cape Town by Thursday;