Numerous calls... No answers

This morning I booked a call with Roadside Assistance to have my car towed. I got a reference number and was told the car would be collected within 45 minutes.

All good and well the car was collected and I was informed it would be taken to the nearest dealership.

At 12.30 I received a call from Tygervalley Multifranchise to say my 2015 Kia Rio had arrived at the dealership and Celeste would give me a call before 5 to let me know whats going on.

At 16:00 I called the dealership to find out what was going on because Celeste hadn't called me yet. The receptionist told me that Celeste's phone was on auto divert because from 4 till 5 they hand clients cars back to them. The receptionist took my details and said Celeste would call me.

At 16.30 I still had not received a call from Celeste so I called again and asked to either speak to the service manager or the branch manager. I was told the Branch Manager is in a meeting. I was then transferred to speak to Jamie.

Jamie wasnt much help, but I explained my situation and he then with an attitude told me "well if the car only arrived at 12.30 the technicians will only look at it tomorrow". I then asked him, is it not then her responsibility to let me know that it will only be looked at tomorrow? He just said yes and he would ask her why she didnt call me

He asked me for more details on my car and I told him the car was towed till there. He then tells me "are you sure it came here? Because I dont recall a vehicle being towed in". I then responded and said YES thats what I was told. I would like for Celeste to give me a call before 5 today.

It is now 17:12 and I have not received a call from anyone at this useless branch!

I would have expected that the service had improved at this branch over the last few years but seems like its just gotten worse.