Bad Service/Dishonesty received

And yet again another **** service received from Chery - Tygervally Multifranchise branch. I booked my car for the 4 year service (two weeks in advance). I stipulated things that were wrong, what I wanted fixed and checked. 1. Passenger sun visor broken - asked that it be replaced. When I got my car back, I was told that my car warranty had expired - I have a 5 year warranty on my car, but it was expired?? The visor was not replaced nor fixed - it was further broken by the staff. When I got home and unhooked the visor, it just fell off and the top part of the visor was ripped open - staff probably trying to see how the mechanism worked??!! 2. Last year with my 3 year service, I was charged for wheel rotation, alignment & balancing, which was not done as I marked my wheels and they were still in the same position. I then complained and got an email from Eugene Du Plessis (Stikland multifranchise) offering me a free valet, free wheel rotation, wheel balance and alignment on my next service visit. And surprise, surprise - my wheels were again not rotated - as I marked them again. I pointed this out to the service consultant, Rolanda, who told me that my wheels had been rotated, as they did it in front of their video cameras. So I asked that she email me the video footage confirming the wheel rotation - still waiting for this?? Why would a wheel alignment/balancing be done on the wheels if they are still in the same position - cannot understand this logic??!! Then the free valet - free it was because my car inside was not cleaned at all - in fact the front driver door is filled with oily finger prints from the mechanic who probably worked on car - it is disgusting!! the rear tin/glass container is dirty due to spilt liquid - it was not even wiped down/cleaned with a cloth. I took photo's of all of this - which will be emailed to all the managers/consultants etc. Even Heinrich told me, when I said that Eugene had offered me a free valet - he said that it would not be a valet, just a thorough wash ??? Really, what do I understand about a valet? Cleaning, vacuuming the car, washing the car - even washing the engine etc - was this done - ABSOLUTELY NOT - THUS FREE.

Wow, what absolute horrible, dishonest service once again - but then again I am no longer surprised, because for the past 4 years of me taking my car for its annual services, this is the terrible service I have received every single year. I complain every year - there is apologies and offers of 'free valets' etc - but nothing ever changes - its like management couldn't give a damn - they don't even have the decency to respond to my emails - Eugene's email reply is that he will attend and reply to emails after 12pm every afternoon - I booked my car on 16/4/19 and I got Eugene's 'email reply' on the same day, but I am still waiting for a reply or response after 12:00pm ?

Does nobody take pride in their work nowadays - the service they give to their clients/customers. It is utterly disgusting !!