Bad Customer Service

<p>I booked my car in on the 06 June 2017 to be assessed as my engine was making a noise. My car is still within warranty, i was assisted timeously and they dropped me off at work. i was then advised that i could collect my car the afternoon of that same day as they found two faults and they will be fixing it. my timing chain and clutch cable was to be replaced by them. The person assisting was Zonita. She advised they would call me in a week an a half to let me know when the car needs to come back to be fixed. </p> <p>I was happy up until two weeks had now past and no phone call or update was received from them. I called in on numerous occasions to find out what was happening, and i either hold for ages and end up dropping the call, or reception transfers me to Zonita and she does not answer her phone. I have emailed their customer care as they dont answer their phones and the best i got was an email sent to Imraan Osman to assist but, he also never got back to me.</p> <p> </p> <p>i am very disappointed and upset with the service i am receiving... i feel like now that they need to fix it, they dont put in as much effort as when they would if i was paying for it. what do i do if my car breaks down whilst i am waiting for them to decide to help me???</p> <p> </p>