Renault Service 110% Committed???? Don't think so!
<p>Buying our second Renault was not an easy decision, we had several service issues with our 2005 Scenic but at the end the car did her duties for 10 Years. So why buy another Renault? Well budget and value for money was the driving factor, we knew the electronics were always going to be the weak point but the ride quality, space etc is at a very high standard. What we did not expect was that the service of Renault would again be an issue, and here we are again! We bought a 2011 Scenic and after 11 years Renault has not improved their service!?</p> <p> <br />The car went in for it’s 60.000km service and we did tell them of some issues with... yes you guessed it, Electronic problems! The drivers side door does not open when you click on the remote.</p> <p> <br />This was noted and when we collected it was not fixed?! They had all kind of excuses and told us that wiring was changed etc but they had NO records of this?! Car had to go back in, another full day! Went to collect...AGAIN not fixed, they needed to order new locks, this was only noticed at the end of the DAY! And on top of that we received the car back with a flat tyre (what was not flat when we left it behind!)</p> <p> <br />New appointment was made and we dropped the car of for the 3rd time, got a call late afternoon that they ordered the part but it did not fit?!? They could not tell me why but my guess is that they ordered the wrong one! So again we collected and not fixed the issue of 2 months ago.</p> <p> <br />I understand that car have issues but the constant excuses and lies told are ridiculous. We had the same with our previous Scenic where the coils were the problem, they changed the one and not the other etc. The excuses were horrid... so here we stand again with people pointing fingers “We told you so”, sad as actually the car is amazing value and I believe that Renault cars is not the issue (Besides the electronics? Why can they not get this right??!).</p> <p> <br />The main reason for this review is the service, it lets down what could be an amazing car if they had the right service partners to assist them, why out source to a company that does not have your brand as a priority?! Very bad from Renault to leave they’re product in the hands of *********** service centres!</p>