****ndise Customer service!!

<p>My Kia Picanto went in for a warranty on passenger central locking on the 1 july 2016 & there was a machanical fault found with the locking system... it is now almost 8 weeks later & I have had absolutely NO FEED back from anyone, on the status of my warranty claim.</p> <p>Despite me calling 9 times, speaking to the service consultant (Theresa), client services & even the Manager, there is still no word on my warranty claim. Out of sheer desperation I managed to get hold of the gentleman who manages the warranties on 19 August 2016, only to find out that my warraty hasn't even been lodged or registered... its taken 8 weeks for me to find out that my warranty has never been logged & in these 8 weeks, not a single person, including the manager has contacted me or even bothered to find out what is happening with my issue.</p> <p> </p> <p>This type of service is just completely unacceptable & beyond disgusting!! I have spent money to purchase my vehicle & I expect decent service to acompany it, but to not even have a simple warranty logged or sorted in decent time & not even get any customer feedback on it is pathetic. Seems like neither Theresa nor the manager could care or give a damn & as a result I am still left with a faulty locking system on my vehicle.</p> <p>I will never support this branch again & will try contact head office in order to get my warranty sorted!!</p>