Bad Service

From 08h47 on 22.09.2017 I called Multi Franchise Tygervalley- Stikland Service Centre; nobody at the centre listened to me and what the problem with my Renault Sandero Stepway was; Everyone just wanted to book a service for the following week; I spoke to several people; who was talking over me; rude ; unproffesional and unhelpfull; i eventually spoke to Imraan the manager who advised that I should call their roadside assistance for a tow in; the tow truck got to me at 16H17; everyday after was the exact same; They refused to give me a courtesy vehicle and Renault promise on the website that vehicle under warranty - "should your Renault become immobilised through parts being unavailable during the period your Renault is under warranty, you will be offered a mobility solution." No such luck at all; after my vehicle was with them for 3 days I heard the authorization was received and they waiting for the part; this after I had to call them every day ; every hour . Monday 2.10.2017 I was told they part will be received by Thursday ; that was at 16H00 after I also had to call them every hour on the hour to get infomation. Still no courtesy vehicle. Today I was advised via email to collect my car as the breakbooster was fixed. How must I fetch my car if my car is at the service station. The audacity of these people. Multi Franchise Tygervalley- Stikland service centre manages to astound me even more daily by the pathetic service they give to their clients. this is the worst service I have experienced in my entire life... How do these people get away with this. They dont even offer to pay me out for my transport and uber cost the 8 working days my car was in the shop. In reality my vehicle was there 11 days. I still dont have my vehicle as they dont know what time someone will be available to drop my car.