Poor administration and communication make Tygerberg hospital a financial headache

My partner was treated for an emergency heart attack in April last year. his treatment was excellent but the billing and collections department are a disaster. Bills started arriving that made very little sense and when my partner paid a small amount to see it it would reflect on the next account, it did not. he queried this on one of his visits to the hospital and was given no adequate explanation although they confirmed having received the payment. next thing the account was handed over to the collections department despite numerous phone calls to have the amount reduced, as my partner sat without work for 6 months after the heart attack. he was told to email the hospital at the given email address, but no one responds. This is ludicrous and in the meantime we are now sitting with debt collectors harassing and intimidating him. Can someone please resolve this properly and reasonably. Patient no P***