Very unfriendly receptionist

I brought my pets in for their injections, but didn't make a booking as I wasn't informed on the sms I received from them that I should. I have no problem waiting but then the receptionist avoid making eye contact with me and just told me in a rude way that I should have made an appointment and then assisted the guy standing behind me in the queue, nit telling me that the reason she is doing it due to the vet's assistant leaving at 5. Only after I ask this gets tolgpd to me, again without making eye contact. And inbetween she speaks to 3people in the queue at once, without lifting her head, and we don't know who she is talking to!!<br> <br> It makes one feel like we, the customers who brings business to the branch she works for, like we are unwanted and in her way!!<br> Wonder if this small minded highly rude woman realize that we ARE their business and is the reason she has a job!!!!!!<br> <br> This is also not the first time she is unfriendly, that's everytime, but the way I was treated today.. Is humiliating!! <br> <br> TAH Bellville branch's service is excellent and I will drive all the way from now on!!<br> <br> PS -Durbanville branch can also do with friendlier staff at reception!