Tardy and disinterested in the client

Horrible service. My email 1 stly not answered. Then I telephonically made an appointment. My appointment time was not adhered to. After 15 mins of sitting with my 2 little cats in that ghastly reception area with dogs coming through, deliveries being made, no one spoke to me about why my appointment time had not been honoured. After 15 mins I announced I was leaving and admonished them for not communicating with me about the vets tardiness, at which point the receptionist told me "oh but she is a specialist". Does that give the vet the privilege for her and her staff to leave me sitting there, my 2 animals under stress for being in a cage and having to smell these dogs passing by, while they ignore me? And then they charge massively excessive rates for that horrible service.