EB
Elizabeth B
1 reviews | Active since Aug 2019
25 Aug 2019, 20:27
Quick to Bill, slow to care
The Receptionists are alarmingly unfriendly, they treat you as if they are doing you a favour by having to deal with you. Most unpleasant every day of teh five days my pet was in hospital. TAH are Very quick to Bill you but there is zero post operative management given. No adequate aftercare was given, no report sent to referring vet and there was very little communication during my pet's stay. We were referred to TAH because they are the supposed 'specialist' but this was not the case. Disappointed in their lack of professionalism.
Helpful (0)
Replies (1)0
Replies (1)TAH | The Animal Hospital and Vetshop's replyOfficial
26 Aug 2019, 07:06Dear Elizabeth. Thank you very much for bringing the matter/s to our attention and I am very sorry that you perceived our service not to be up to standard. We will look into the matter, but just want to find out which branch of TAH was your pet at?
TAH | The Animal Hospital and Vetshop's reply26 Aug 2019, 07:06
Official
Dear Elizabeth. Thank you very much for bringing the matter/s to our attention and I am very sorry that you perceived our service not to be up to standard. We will look into the matter, but just want to find out which branch of TAH was your pet at?
