HvdW
Herman van der Westhuizen
1 reviews | Active since Jul 2010
26 Oct 2019, 14:37
POOR SERVICE FROM TAH BELLVILLE
We took our dog to Tygerberg Animal Hospital Bellville on 11 October 2019. They admitted him as it was found that he had anal glands and they had to operate. We was dismissed the next day on 12 October. Today we took him back as we noticed that he was very swollen. We have now been informed that they need to operate again and send it to the lab for culture. We now have to pay the full amount again as well as the cost for the culture at the lab. I am extremely upset that we are expected to pay the full amount again for the same operation which was performed two weeks back. Tygerberg Animal Hospital Bellville is into making money and not caring for the animals. If the first operation was a success, why are we having the same problem again after two weeks? Totally not acceptable.
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Replies (4)0
Replies (4)
TAH | The Animal Hospital and Vetshop's replyOfficial
27 Oct 2019, 00:20Dear Herman. I am truly sorry about your experience-we will investigate the matter and I have asked the Bellville branch manager to revert back to you. Thank you very much for bringing it to our attention! Ronel
TAH | The Animal Hospital and Vetshop's reply27 Oct 2019, 00:20
Official
Dear Herman. I am truly sorry about your experience-we will investigate the matter and I have asked the Bellville branch manager to revert back to you. Thank you very much for bringing it to our attention! Ronel
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Herman van der Westhuizen's updateReviewer Update
29 Oct 2019, 11:43Hallo Ronel, I have not had any feedback yet. We have taken our dog for a follow-up this morning. We were informed that we should have taken our dog back after the first operation for a follow-up. This however was not communicated to us by the doctor when our dog was discharged after the first operation. After this was told to us this morning I am even more furious as the infection and second operation could have been provented, had we taken the dog for a follow-up after the first operation. TOTALLY UNPROFESSIONAL !!!!!!!! IS THIS HOW TAH CARES FOR OUR ANIMALS?????????? I AM WAITING FOR FEEDBACK, I WILL NOT TOLERATE THIS.
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Herman van der Westhuizen's update29 Oct 2019, 11:43
Reviewer Update
Hallo Ronel, I have not had any feedback yet. We have taken our dog for a follow-up this morning. We were informed that we should have taken our dog back after the first operation for a follow-up. This however was not communicated to us by the doctor when our dog was discharged after the first operation. After this was told to us this morning I am even more furious as the infection and second operation could have been provented, had we taken the dog for a follow-up after the first operation. TOTALLY UNPROFESSIONAL !!!!!!!! IS THIS HOW TAH CARES FOR OUR ANIMALS?????????? I AM WAITING FOR FEEDBACK, I WILL NOT TOLERATE THIS.
TAH | The Animal Hospital and Vetshop's replyOfficial
29 Oct 2019, 12:18Dear Herman. We are looking into this and need to investigate it thoroughly before reverting back to you. The Bellville branch manager is aware of the issue and will revert back to you as soon as she has concluded her investigation into the matter.
TAH | The Animal Hospital and Vetshop's reply29 Oct 2019, 12:18
Official
Dear Herman. We are looking into this and need to investigate it thoroughly before reverting back to you. The Bellville branch manager is aware of the issue and will revert back to you as soon as she has concluded her investigation into the matter.
HvdW
Herman van der Westhuizen's updateReviewer Update
29 Oct 2019, 13:59I received a telephone call from Karin at TAH Bellville. She investigated the matter and I was informed that they would compensate us due to the information not been communicated to us as it should have been. Thank you Karin, we appreciate that you solved this incident in a professional manner and we are looking forward to making use of TAH's services in the future.
HvdW
Herman van der Westhuizen's update29 Oct 2019, 13:59
Reviewer Update
I received a telephone call from Karin at TAH Bellville. She investigated the matter and I was informed that they would compensate us due to the information not been communicated to us as it should have been. Thank you Karin, we appreciate that you solved this incident in a professional manner and we are looking forward to making use of TAH's services in the future.