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Tessa C

1 reviews | Active since Feb 2018

12 Dec 2022, 10:20

Pathetic service

I took my baby to be sterilized. Intially I called them and everything was great the next morning everything went fine BUT when I fetched her, I pd the bill and it's like everyone just forgot about us fetching her. My husband went in to get her when he came out no one told us anything instead everyone was more occupied with a lady with a dog she couldn't control and we just walked out. The next day after 5pm the doc called to say that we weren't given her medication and I told her about my disappointment in the staff and I got more upset because she never acknowledged it but rather wanted me to collect her medication. Up till now she still has her stitches and I I don't even know when she must back for her follow up. The service is pathetic once they get payment. U don't matter! It's all about the money and no emotions or compassion is shown.

0
Replies (4)
TAH | The Animal Hospital and Vetshop
TAH | The Animal Hospital and Vetshop's reply12 Dec 2022, 10:27
Official
Dear Tessa. We are very sorry that you are not happy with the service provided by our practice. I can understand your frustration with the lack of communication and compassion.  Just to make sure: you are referring to our Bellviille practice? As soon as you confirm, we will look into it and contact you in this regard.

TC
Tessa C's update12 Dec 2022, 10:36
Reviewer Update
Thank you for the reply. Yes Bellville TAH.
TAH | The Animal Hospital and Vetshop
TAH | The Animal Hospital and Vetshop's reply12 Dec 2022, 10:39
Official
Thank you very much - we appreciate it. Please also send your contact details to i n f o @ t a h . c o . z a, so  that a senior representative from the branch can contact you.
TC
Tessa C's update12 Dec 2022, 12:40
Reviewer Update
Thank you however I'm not interested in their response when I needed assistance they weren't available why would they be available now to assist me? Because of this complaint? It doesn't work like that. Show compassion to everyone and make sure instructions and medication is given before payment is received and patient discharged. Why did it take 24hrs to hear about her medication and expect me to collect it? It was not my mistake. I am very angry with the service and nothing anyone can do or say will rectify it. I have been going their for years and for the first time this is very disappointing.