Phone repair

I have sent my phone for repairs two weeks ago. even today I am getting various answers saying I have not accepted the quote. although insurance accepted the quote. all I want is my phone. job no. ***4. see email from insurance below:<br> Good day,<br> <br> I have received the quotation from the repair centre, and an order has been sent to the store for them to repair your cell phone.<br> <br> Excess payable when collecting a repaired phone will be R250<br> <br> Claim ref NE****05<br> <br> Kind Regards <br> Pandelani Sephaladi<br> Claims Agent<br> <br> Cellsure (Pty) Ltd<br> 82 Wessel Rd, Metropolitan Office Park, Block H, Rivonia, Rivonia<br> PO Box 4586, Rivonia, 2128<br>