False Advertising & Dirty Conditions – Left Immediately After Booking Two Rooms

I booked two separate rooms at Tyday Accommodation in Port Elizabeth via Booking.com for the night of 04 July 2025, and the experience was shocking and completely unacceptable.

The property was in a disgustingly dirty and unhygienic state, with a strong foul smell throughout. It was not even close to livable, and we left immediately after viewing the rooms.

We also had to wait over an hour outside the property because no one was there to check us in — the host only arrived after several calls. When we raised our concerns, the host refused to meet us halfway with any sort of refund or reimbur*****t, despite the obvious condition of the place. What makes this worse is the clear false advertising. The photos and descriptions on Booking.com were completely misleading. The actual property looked nothing like what was shown online, and had I known the truth, I would never have made this booking.

I’m deeply disappointed in Booking.com for allowing such listings to remain on their platform. I spent over R1,000 on accommodation we didn’t use — and I feel Booking.com has a responsibility to step in and either refund or credit me, especially since the service received was so far below acceptable standards.

I strongly urge Booking.com to investigate this matter and ensure that future guests are protected from similar experiences