Poor Service and Refund Delay

Two’s Tours canceled my trip last minute due to a bus breakdown (Ticket: TTAAAL101, 2 Jan 2024). I urgently requested a refund as this was my last cent for work travel, but I was told it would take 1–2 weeks. The customer service was unhelpful, with one representative refusing to provide her name. This lack of urgency and empathy is unacceptable. I’m escalating to the National Consumer Commission if not resolved promptly.