Two Trees 3D Printer

I bought a new Two Trees Bluer 3D printer for R5499.00 on 20 April 2020 at Makro Edenvale online. On 20 June 2020, we started having problems with the printer. We phoned Makro customers service, holding on for 2 (two) hours and no answer on numerous times. This was an ongoing thing until 25 June 2020 when we sent a email. We had replies on numerous times, that Makro have put a log with DaVinci to contact us to assist us. August 2020 when we contacted DaVinci, they had no notifications from Makro. They eventually assisted me. I HAD TO PAY FOR THE COST to fix the printer, Makro REFUSES to take responsibility for any of this. It is now 21 April 2021 and I am sitting with the same problem as a year ago. At this moment I am now sitting with a machine that cost me a fortune and only used it 4 (four) times in total. I want someone to take responsibility for this and either replace my printer with a working one or give me my money back!