1 reviews | Active since Aug 2014
BLOWN AWAY by the concern and assistance
My daughter visited the Aquarium Saturday, 24 January 2015. She took off her ring in the feeling pool area and did not remember to pick it up and put it back on. It was part of her 21st present from me a few years back. She called in tears to let me know she had lost her ring.<br> I called the Aquarium and the young lady who answered listened to my problem and put me through to Renee.<br> We spoke and I emailed Renee within a few hours, giving a bit more detail, as I was hoping it may have fallen to the ground and might well still be found by cleaning staff. EVER HOPEFUL : )<br> On Sunday morning I received a response on email from Renee. They had tried everything possible from their side. She had gone straight to floor staff after my call. Both the floor staff and cleaning staff were asked to keep an eye out. The Aquarist did what he could. Renee checked with \lost and found"again before responding.<br> The time and trouble that her and her staff had gone to completely blew me away.<br> THANK YOU for understanding that it was more sentimental than monetary value.<br> THANK YOU ALL FOR ALL YOUR TROUBLE : )<br> Love"
