1 reviews | Active since Dec 2012
Regrettable experience
I haven't regretted using TMAT before, but after the last move, we notice damage to almost all our furniture, every time we move something. Mostly the wood furniture and it's damage that requires re-sanding and sealing of the items. Also damage to veneered items. Admittedly, they were quick, friendly and professional. They were also quick to point out any damage to furniture before they moved it. When I got given the form to sign, that there has been no damage (as soon as they finished), I asked in good faith whether they noticed or are aware of anything that was damaged. According to the move manager, no. With a lot of boxes and furniture going into different rooms, I was unable to check as items were off-loaded. Getting items up the stairs were somewhat challenging, but ironically these are not the pieces with damage to them. Asking someone to sign a waiver when they've had no chance to inspect anything should not be considered best practice by a company. All it does is indemnify them and leave the consumer with frustration and damaged goods to repair. Won't be using or recommending TMAT ever again as a result of this. Very regrettable.
