PS
Peter S

1 reviews | Active since Aug 2014

26 Mar 2023, 11:29

No support for hacked accounts

My account was taken over by someone with an indian ip.... i got an email stating someone trying to access my account, followed by a successful login... 1 minute later an email my password was changed and another that my email is changed. At this point i obviously lost my account right?

Well fear not twitter has an online form for exactly this.... so i filled it out and get an automated mail with a case number requesting the same info i already filled out in the form.... This didnt give me much confidence but hey atleast they are looking into it right?

Fast forward 4 days later i get a mail stating that the case is closed and i need to fill out the online form again..... i reply to the mail stating thats what i did but then you just get an autoreply stating you cant reopen the case.

So i fill put the form again explaining what happened and included the previous case number... guess what... same thing again.

Its basically impossible to recover your account as you are being placed in an infinite loop by either faulty automation of pure and utter incompetence, either way the end result is the same.

Guess with Musk destroying twitter as is, this is a good time to move on.

PS. 1 star is too generous you deserve less

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