Terrible service and owner Katja hiding in the office telling staff to address the issue and refusing to talk to customers

Regular customer at twisted whiskers. The vet is usually late so we have learnt not to make early appointments. So altho age was there upon arrival today, we had to watch her have a meeting with the groomers for almost 30mins. One of my kitty's were sedated. One is howling and waiting for 1hr 10mins b4 the sedation and they admit there was no reason for this delay.

Have spoken to staff regarding the kitties being ill after sedation. Today someone explained we shouldn't let the kitty eat from the night b4 as it is a side effect of the sedation. And she thinks we just spoke to a staff member who wasn't well informed. Well actually we spoke to the vet directly but hey, now we at least know what to do for future.

What should be a 1 or 1.5hr episode has turned into 3hrs. After all that, our babies have been returned wet and shivering!

Terribly high staff turnover altho the staff are sweet.

Owner refused to come out to chat to us. Even though we are waiting for over 3hrs. She wants an email rather. So here is the review. Other irrate customers waiting for hoursw who say they have had to complain to another owner names Pete (?) Staff are very sweet but all they can do is apologise. It wasn't their fault.

This is a very expensive exercise so why bother to support ppl who don't appreciate your time and business and sit in an office.